Senior Network Engineer (SD WAN)

Job Overview

At Schenker International S.A. de C.V. we are looking for a Platform Support Specialist to be part of our IT team, for our office in Guadalajara, Mexico, who will be responsible for providing 2nd and 3rd line support and operations of the internal data communications systems, including LANs, WLANs and WANs and associated solutions. The tasks includes, but are not limited to: implementing and configuring network systems, supporting and troubleshooting network problems and coordinating with vendors.

What will be your challenges?

• Responsibility for the professional operations of all delivered services in line with SLA's and stakeholder requirements.
• Execute work assignments.
• Raise escalations and suggestions to circumvent potential issues and roadblocks, proactively and reactively.
• Identify, research, and resolve 2nd & 3^rd level Technical Support problems related to the SD-WAN, Firewalls, and other related Network components.
• Work together with 3^rd party Service Provider and Vendors on Incidents and Requests.
• Follow up on Problem tickets and creating RCAs as well as identifying improvements and preventing mitigations and implementing any agreed follow up activities.
• Identify and close Single Point of Failures.
• Automate tasks and monitor their effectiveness.
• Create, oversee and test security measures (e.g. access authentication and disaster recovery).
• Test and Implementation of new Hardware and Software versions.
• Work closely with Infrastructure Architecture for new solutions.
• Support central / regional / local Projects and Demands with all Network related topics.
• Execute project tasks in IT infrastructure projects and responsibility to provide project.
• Continuously optimize the network regarding performance, reliability, security and cost.
• Development and implementation of technical guidelines and standards.
• Assurance of IT-based service quality in accordance with agreed SLA's/OLA's.
• Ensure system integrity and security through necessary measures, for example log analysis and patch management.
• Security management for the service components.
• Create documentation, instructions and conduct training to other team members and to our 1^st line support.

What you need to succeed?

• Degree in related technical/business areas or equivalent work experience.
• 4-6 years of relevant IT experience in Network technology related IT Infrastructure services.
• Experience in scripting API's (e.g. Terraform and Python), knowledge in NetOps / DevOps and CI/CD Pipeline.
• Knowledge in operating Overlays of SD-WAN, including Orchestration and Routing in an enterprise environment.
• Deep knowledge of WAN Connectivity (Underlay), incl. Internet, MPLS, 4G / 5G, Low Earth Orbit Satellite (LEO).
• Experience with Security Infrastructure operation (Fortinet, Palo Alto).
• Experience in operating Cisco LAN/WLAN Infrastructure (Cisco Meraki and Catalyst).
• Experience with technical writing and creation of documentation.
• Experience in the area of ITSM and knowledge of the processes of service management (ITIL).

Competences

• Proficient English skills in reading, writing and speaking for clear communication with global teams
• Customer and service orientation
• Ability to work effectively across diverse organizations, groups and functions
• Flexible thinker able to operate in a changing environment

Why you will love DB Schenker

Many of our jobs come with great benefits and career path opportunities:

• Generous and additional vacation and yearly bonus schemes
• Financial savings and various insurance options
• Grocery & restaurant vouchers
• Flexible & hybrid working models
• Global & multicultural environment: Collaborate with colleagues all around the world.
• Language courses
• Mentorship, career program & development opportunities
• Learning & education programs
• Mental health & support initiatives

How to Get Started

You can begin by applying above or visit us at https://dbschenker.com/global/careers

Stay Connected With Us

Web Page: http://www.dbschenker.com

DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.