Senior Service Desk / HelpDesk Agent
- Lokacija
- Bucharest, Romunija
- Career Level
- Strokovnjaki/strokovnjakinje
- Vrsta zaposlitve, Vrsta dela
- Full time
- Datum in ID-št. izdaje
- , 381268
Your tasks
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. Innovation and digitalization are not only buzzwords to you? You are determined to make them happen?
- Providing profеssional L1 tеchnicаl support to the еmployeеs of DB Schеnker, worldwide, viа rеmote support аnd in pеrson, where nеcеssary;
- Handling of tickеts within our globаl Service Desk in accordance to thе working instructions and SOPs provided;
- Onboarding and offboarding of employees, providing them with the necessary tools and equipment needed to start working;
- Handling company equipment in a responsible and organized manner, as well as keeping track of the stock;
- Assisting with special IT requests, such as providing technical support during town hall meetings, video conferences, printer maintenance etc.;
- Collaboration with external suppliers (i.e. Vodafone, Konica Minolta) to perform IT related service activities for the company.
Requirements
* Completed University degree;
* Passionate about IT (software + hardware) and helping others;
* Experience with Windows 10, basic knowledge about Microsoft Office 365 and Azure Active Directory;
* Basic understanding of networking principles (WLAN, LAN, VPN, VOIP etc.);
* Advanced level of English is mandatory;
* Ability to work in a team, especially on a global level, communication and customer service abilities / social skills;
* Ability to work in an organized manner, following working instructions, SOPs as well as showing an interest to learn them and improve them;
Prednosti
Bookster Subscription, Discount Packages, Events, Flexible Working Time, Friendly Environment, Home Office, Meal Tickets, Professional Development, Work-life Balance, Working Internationally
Our offer
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. Innovation and digitalization are not only buzzwords to you? You are determined to make them happen?
Kontakt
Interested in working with us on IT topics? We look forward to receiving your application.