Application Support Specialist

At Schenker International S.A. de C.V. we are looking for an Application Support Specialist to be part of our IT team, for our office in Guadalajara, Mexico, who will be responsible for support and operations of application services (2nd Level Support) and supporting the application maintenance.

What will be your challenges?

• Maintains WMS related application support processes, and checks that all requests for support are dealt with according to agreed procedures
• Uses application management software and tools to investigate issues, collect performance statistics and create reports
• Prioritizes and diagnoses incidents according to agreed procedures
• Investigates causes of incidents and seeks resolution
• Escalates unresolved incidents
• Facilitates recovery, following resolution of incidents
• Documents and closes resolved incidents according to agreed procedures
• Initiates and monitors actions to investigate and resolve problems in systems, processes and services
• Determines problem fixes/remedies
• Assists with the implementation of agreed remedies and preventative measures

What you need to succeed (Qualifications, experience, skills, attributes)

• University degree in computer science or related discipline
• Preferably 3-5 years of relevant working experience in large multi-national organizations as an application support specialist
• Experience in WebService technologies, ServiceNow
• Basic knowledge in Operating Systems (Window, Linux/Unix)
• Knowledge in Java, tools like SQL developer, API (REST, SOAP).
• Competent in ITIL processes (Incident and Problem management)

Competences:

• Competent in Dealing with pears from Applications Support
• Competent in customer & service orientation
• Competent in working in a multiculture environment
• English (oral and written)

Why you will love DB Schenker

Many of our jobs come with great benefits and career path opportunities:

• Generous and additional vacation and yearly bonus schemes
• Financial savings and various insurance options
• Grocery & restaurant vouchers
• Flexible & hybrid working models
• Global & multicultural environment: Collaborate with colleagues all around the world.
• Language courses
• Mentorship, career program & development opportunities
• Learning & education programs
• Mental health & support initiatives

How to Get Started

You can begin by applying above or visit us at https://dbschenker.com/global/careers

Stay Connected With Us

Web Page: http://www.dbschenker.com

DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.