Service Manager/spooling

Job Location: Gurugram, HR

Requirements:

Proven experience in the area of ITSM and in-depth knowledge of the processes of service management (ITIL).

Additional skill requirements are:

§ Experience of working as service manager for an IT service is required.

§ An understanding of printer technologies and spooling is expected.

§ General knowledge of spooling of print jobs, network technologies, print protocols and concepts.

§ Experience in service budgeting and financial forecasting and follow-ups'.

§ Experience of managing external service providers.

§ Ability to manage small projects.

§ ITIL certification.

§ Previous experience of working in agile teams is a plus.

§ Good communication and presentation skills.

§ Experiences from working in a multi-cultural, multinational enterprise environment.

§ Excellent customer service skills and ability to interact with users, application owners, management teams and technical operations.

§ Team- and result- oriented and driven by goal achievement with a strong focus on high quality service performance.

§ Excellent English language skills is required; any additional language skills, e.g. German or Polish is a plus.

Study to university degree level of natural sciences, computer science, business, or an equivalent education.

B.Tech/M.Tech/BCA/MCA

Proven experience in the area of ITSM and in-depth knowledge of the processes of service management (ITIL).

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.