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    Information Technology

    Senior IT Service Desk Agent with French

    Søk nå
    Lokalisering
    Bucharest, Romania
    Karriere nivå
    Professionals
    Type jobb, Yrkeskategori
    Full time
    Pubilseringsdato Id.nr.
    , 319585

    Dine oppgaver

    At DB Schenker GBS Bucharest you can be a partner of an excellence team focused on accounting and supporting activities.
    A team that is part of a global logistics network that connects the world. With more than 76000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.
    We offer support to over 35 countries, 3 business units in more than 20 European languages.

    *Multilingual Proficiency: Communicate fluently in English (C level) and comfortably in French to ensure effective communication with our diverse user base.
    *ITIL Aligned Support: Operate within an ITIL aligned environment, utilizing best practices for incident management and request fulfilment.
    *Hardware, Infrastructure, and Application Support: Provide comprehensive support for end user hardware, infrastructure, and applications, following existing documentation and processes.
    *Service Now Expertise: Utilize Service Now to efficiently triage, investigate, and resolve or escalate tickets, ensuring timely and accurate solutions.
    *Collaboration: Work collaboratively with team members and other IT professionals to resolve complex issues and contribute to continuous improvement initiatives.
    *Documentation: Maintain and update documentation, ensuring that information is accurate and accessible for future reference.
    *Fluent in English (C level) and French language level (min B1)
    *Previous experience in a role supporting IT Systems, Hardware and Databases.
    *Good understanding of the ITIL framework and best practices.
    *Experience using Service Now or similar ticketing systems.
    *Proven experience resolving IT incidents and requests based on existing documentation and following predefined processes.

    Din profil

    Attractive compensation package
    *Performance-related bonus scheme based on Yearly evaluation process
    *Meal Tickets, Cultural vouchers
    *Rewards and Recognition Program, Referral Bonus, Relocation Bonus
    Health and Well-being
    *Flexible work environment through Hybrid or Remote working model depending on your current location
    *Private Medical Subscription for employees and special prices for family (children, spouse/ life partner) medical subscription
    *4 short days per year (Balance your work life with Leave Office Very Early days)
    *Birthday day off (to celebrate your anniversary)
    *Extra vacation days according to seniority in the organization
    *Access to different discounts on products and services such as WorldClass Gym, 7Card, Therme, Samsung, etc.
    *Opportunities to get involved in volunteering activities

    Vårt tilbud

    At DB Schenker GBS Bucharest you can be a partner of an excellence team focused on accounting and supporting activities.
    A team that is part of a global logistics network that connects the world. With more than 76000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.
    We offer support to over 35 countries, 3 business units in more than 20 European languages.

    Kontakt

    DB Schenker is acting as an Employment Agency in relation to this vacancy.

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