Key Account Manager
- Location
- Vancouver, British Columbia, USA
- Career Level
- Graduates
- Employment Type, Work Type
- Full time
- Publishing Date, ID-Nr.
- , 372656
Your tasks
- Act as the direct liaison between the customer and various functions within Schenker
- Manage all aspects of an integrated logistics solution
- Assist and support the design of complex supply chain solutions
- Complete and/or manage processes to streamline reporting, invoicing and customer service
- Work closely with international partners to grow global business within the Key Account Group
- Participate in developing RFQ responses and manage customer specific P&L
- Generate same-customer sales plans and execute on the sales plan
- Develop and support account start-up initiatives
- Work directly with divisional staff and industry experts to lead and support continuous improvement initiatives -cement the relationship with customers at all levels -relationship, corporate, regional, operational
- Other duties as required.
- Travel (up to 25%) as required
- Contract - negotiate and assist in the completion of mutually beneficial contract.
- SOP's - develop account specific SOP's ensuring operations, KAM's, and customers expectations are clearly defined and operational processes are developed/managed to meet expectations. Also, by definition, SOP's must define "special circumstance/exception management" ensuring the customer's products and processes continue to flow.
- Business Reviews - Develop customer specific business reviews designed to add objectivity to the account. The review must define the value proposition and clearly define Schenker's performance to the value proposition. The second key objective is to identify and track Schenker's continuous improvement process. The business review is a forum to discuss current performance, improvement and develop a framework to grow the business.
- KPI's - KPI's are the objective basis of performance management. "What is measured is fixed". KPI's should be customized per customer.
- Business Planning - A business plan is required for each account. The plan clearly identifies the current business (in both written and budgetary/P&L format), lays the foundation for future growth through proactive planning and "needs identification" - the KAM is responsible for 15% organic growth per year. The business plan is a dynamic document that changes yearly/monthly to reflect the customer's business evolution.
- Continuous Improvements - Identification, documentation and implementation of continuous improvements will save the client money and/or time. One or two realistic improvements per year will create value for the customer and drive Schenker's value beyond rates.
Requirements
Knowledge and Skills
* Bachelor of Commerce/Business preferred
* 10+ Years Operational Experience
* Excellent communication skills
* Strong organizational abilities and ability to prioritize workload
* Previous freight forwarding experience preferred
* Ability to work with minimal supervision
* Sound judgment/know when to escalate
* Experience or strong aptitude for account management
* Microsoft Office & Ability to learn and use other applications
Our offer
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual back-grounds, perspectives and skills. Together as one team, we are Here to move.