n Perform services duties (POD collection & uploading, trade declaration, subcontractor cost verification and license controlling) in a timely manner to ensure the operation process flow go smoothly and efficiently
n Execute the pre-shipment (ISAC applying and shipment no. creation) and post-shipments activities (consol document sorting, T&T events updating and master filing) in compliance with the department work procedure and customer SOP
n Coordinate all billing related issues for key accounts according to the customer SOP
n Liaise with oversea office on settling rate disputes according to customers' tariff
n Support on the special billing work tasks with accuracy according to the customers' requirement
n Invoicing to customers and inter-companies in compliance with the company guideline and rule
n Backup to the team in order to maintain the daily works in a stipulated standard
n Assist the team head to execute assigned jobs
n Undertake PO follow up in compliance with Customers' requirements and make response in timely manners
n Provide door to door service including clearance and delivery as required.
n Track & trace for partial and irregular shipments and keep customers informed the status
n Be help desk to answer various inquiries from external and internal general customers
n Handle complaints and claims from customers and to co-ordinate exceptional cases with agents
n Implement billing process in accordance with customers' requirements as well as company's rule
n Verify the costs from subcontractors and confirm the booking to traffic accountants
n Monitor the job performance of the assistant of C/S agents to ensure quality of paper work
Develop assistant of C/S agents in business knowledge and personal competence by coaching and training
n Diploma in Logistics or related disciplines
n Minimum 1 years related working experience in air freight forwarding / shipping / logistics field
We’re strong believers in continual training and development for our people. After all, your success is our success.
Our vacation and leave policies reflect our belief in proper work-life balance.
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.