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Executive - Customer Service, Air Freight

Your tasks

* Undertake PO follow up in compliance with Customers' requirements and make response in timely manners.
* Provide door to door service including clearance and delivery as required.
* Tracking & tracing for partial and irregular shipments and keep customers informed the status.
* Be help desk to answer various inquiries from external and internal general customers
* Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.
* Implement billing process in accordance with customers' requirements as well as company's rule.
* Verify the costs from subcontractors and confirm the booking to traffic accountants.
* Monitor the job performance of the assistant of C/S agents to ensure quality of paper work.
* Develop assistant of C/S agents in business knowledge and personal competence by coaching and training

Requirements

* College degree or above degree
* 1 years of experience in the Logistics/Freight Industry.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Contact

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Job Details

Position

Executive - Customer Service, Air Freight

ID

202107270016

Company

Schenker China Ltd.

City

Chongqing

Created

Jul 26, 2021