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Ocean Support Specialist

Your tasks

Support
*Provide onsite and remote support to operational staff in all process and core system related areas
*Act as triage for all service failures, analysis of root cause, determine and ensure corrective action plans are executed
*Establish Super User Network in Region
*Establish and execute operational continuous improvement program
*Deployment support for TOM@Ocean initiative
Testing & Training
*Perform User Acceptance Testing against releases of core systems and/or new operational tools
*Identification of functions and offices/users where additional training required
*Creation/Validation of all operational training materials and user guides
*Organize and conduct both in class and webinar trainings
Governance
*Ensure regional adherence to global SOP and operational guidelines
*Documentation of regional SOPs and workflows
*Define process metrics, measures and establish baselines for on-going operational reporting
*Perform Operational Audits

Requirements

  • Solid understanding of Ocean Freight Operations
  • Strong analytical, critical thinking skills and research capabilities
  • Proactive, positive, enthusiastic and self-driven
  • Strong business acumen, attention to details and strong organizational skills
  • Understanding of Supply Chain Logistics / Freight Forwarding industry
  • Solid working knowledge of TANGO and other core Schenker Tools
  • Solid working knowledge of Microsoft Excel, Powerpoint and Word
  • Strong oral, written and presentation skills. Able to communicate effectively with all levels of the organization.
  • Experienced in analyzing and documenting business processes and work flows.
  • Experienced in delivering well-organized and effective presentations and training.
  • Quality management or project management is considered an asset

Benefits

Annual Leave, Flexi Benefit, General Insurance Coverage, Medical Insurance Coverage

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Contact

If you wish to apply, please send an online application by clicking the "Apply now" button on this job advertisement. Only applications submitted through our Careers portal will be processed. For any questions, please feel free to send an e-mail to Stella Hsu, Senior Executive - Human Resource at stellu.hsu@dbschenker.com

Job Details

Position

Ocean Support Specialist

ID

202106230025

Company

Schenker Singapore (Pte) Ltd.

City

Changi

Created

Jun 22, 2021