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Regional Key Account Manager

Your tasks

The incumbent will report directly to the Regional Head of Intercontinental Supply Chain Solutions (ISC) and shall interface actively with key retail customers, operational key account managers, implementation teams and internal business units. This role will also work hand in hand with the customer and in line with the customer needs to ensure a focused steering of the business and realization of continuous improvement projects.

Your tasks:
  • Actively engage with a defined portfolio of retail customers to maintain strategic relationships
  • Serve as the focal point of contact for the customer’s organization and develop and maintain strategic multi-level relationships with those responsible for the various logistics and procurement functions of the customer.
  • Leverage ISC knowhow to actively drive and design the relationship with those customers, especially regarding purchase order management solutions
  • Develop tender / RFQ-responses based on ISC specialized skill set – driven by IT-, supply chain- and process-understanding
  • Play a vital part during the implementation phase and support with retail-specific knowhow
  • Partner with internal regions, country organizations, divisions, and business units to ensure aligned business development, and consistent service and growth
  • Ensure that customer expectations are exceeded
  • Drive strategy mapping, account penetration, business improvement initiatives
  • Monitor and drive regional and / or global KPIs proactively
  • Focus on identifying supply chain improvements by applying digital technology (order management, dashboards, predictive analytics, etc.) and on implementing them jointly with the operational account management team
  • Identify & manage joint value projects to ensure win-win situations for customers and Company
  • Drive customer quarterly business reviews jointly with operational key account teams
  • Liaise internally with different product teams to actively identify and drive supply chain improvement projects
  • Ensure business continuity and above-average retention rates
  • Drive business growth with selected key accounts

Requirements

  • University degree in Logistics, Business Administration, International Management, or relevant studies
  • Minimum 5 years job experience in ocean freight including operational procedures
  • Experience in working with key accounts
  • Management experience in leading a customer specific control tower / operational team is an advantage
  • Relevant skills and experience in IT / solutions (order management and freight management experiences are critical)
  • Fluent English and confident presentation skills
  • Detailed retail-specific supply chain knowhow is a must
  • Exceptional relationship management & communication as well as multi-cultural competence
  • Strong leadership skills and strategic thinking
  • Project management and change management skills
  • Analytical skills and structured approach, detail-oriented mentality and data-driven
  • Proactive, result oriented and customer focused
  • Independent and able to steer and make logic decisions
  • Team spirit and good communication & networking skills
  • Willing to travel
  • Work location: Tsing Yi

Benefits

  • Professional Development
  • Work-life Balance

Our offer

Contact

Interested? We are looking forward to receiving your online application including availability and salary expectations.

Apply now: support-recruit.hk@dbschenker.com

(All information collected will be used for recruitment purpose only.)

Job Details

Position

Regional Key Account Manager

ID

202104200001

Company

Schenker International (HK) Ltd.

City

Hong Kong

Created

Apr 19, 2021