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Service Manager

Your tasks

Service Manager will be accountable and responsible for AS247 Global service ("End-to-End") for full-service lifecycle, in terms of service delivery strategy, service operations and optimization. Other responsibilities include service level management, continuity management, performance management and capacity mgmt. for AS247 service. Services can be customer focused services or internal supporting services. He/she manages escalations with regards to service delivery and aligns with other Service Managers/ Partners on a regular basis
Responsibilities:
  • Acts as single point of contact (SPOC) for the IT service he/she represents
  • Ensuring issue-free operation on the basis of service mgmt. according to ITIL by takeover accountability of all service components and service dependencies
  • Full responsibility for service scope, review, processes, and quality
  • Plans and monitors the service resources, work closely with TLs located in different regions
  • Steers respective subservices, suppliers, and vendors of the service
  • Ensures that demands are factored into capacity plans for all associated systems
  • Manage the service design and maintain the related service catalog items (incl. service description)
  • Implementation of IT Service Mgmt. processes for the responsible Services
  • Assurance of IT-based service quality accord. to SLA/OLA
  • Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Change, and Configuration Mgmt.)
  • Communication Management with all involved parties and stakeholders

Requirements

  • Experienced Service Manager with at least 1.5/ 2 years of work experiences
  • IT Infrastructure Library (ITIL v3 or 4) certified
  • Profound knowledge in Service Mgmt. (Process development, continuity and availability mgmt., SLA/OLA creation, Service reviews, Capacity mgmt. and Service transition, Service Onboarding)
  • Experience identifying process improvements and coordinating their implementation
  • International experience in customer projects and service management
  • Understanding of business and IT processes
  • Strong organizational and multi-tasking skills
  • Customer and service orientation
  • Strong interpersonal skills and ability to work effectively across diverse organizations, groups, and functions
  • Flexible thinker able to operate in a changing environment
  • Team player with very good communication skills
  • Proven presentation skills
  • Fluent Business English (written and spoken)
  • Excellent MS Office skills (Word, Excel, PowerPoint, Outlook,etc.)
Nice to have:
  • Agile/ Scrum experience and certification
  • PRINCE2® or PMI® certified

Benefits

Annual Bonus, Holiday Bonus, Language Courses, Life insurance, Medical healthcare package, Pension Program (PPE), Professional Development, Sport Card, Work-life Balance, Working Internationally

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Contact

Job Details

Position

Service Manager

ID

202104190017

Company

Schenker Technology Center (Warsaw) Sp. z o.o.

City

Warsaw, Masovia

Created

Apr 18, 2021