Worker in Warehaouse

Check out our new International Career Market

Together we are here to move
Discover more
Worker Man and Woman in Warehouse

Check out our new International Career Market

Together we are here to move
Discover more
Business Woman in Office

Check out our new International Career Market

Together we are here to move
Discover more
Business Man and Woman sitting at Laptop

Check out our new International Career Market

Together we are here to move
Discover more

Check out our new International Career Market

Together we are here to move
Discover more

Service Manager

Your tasks

Service Manager will be accountable and responsible for AS247 Global service ("End-to-End") for full-service lifecycle, in terms of service delivery strategy, service operations and optimization. Other responsibilities include service level management, continuity management, performance management and capacity mgmt. for AS247 service. Services can be customer focused services or internal supporting services. He/she manages escalations with regards to service delivery and aligns with other Service Managers/ Partners on a regular basis
  • Acts as single point of contact (SPOC) for the IT service he/she represents
  • Ensuring issue-free operation on the basis of service mgmt. according to ITIL by takeover accountability of all service components and service dependencies
  • Full responsibility for service scope, review, processes, and quality
  • Plans and monitors the service resources, work closely with TLs located in different regions
  • Steers respective subservices, suppliers, and vendors of the service
  • Ensures that demands are factored into capacity plans for all associated systems
  • Manage the service design and maintain the related service catalog items (incl. service description)
  • Implementation of IT Service Mgmt. processes for the responsible Services
  • Assurance of IT-based service quality accord. to SLA/OLA
  • Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Change, and Configuration Mgmt.)
  • Communication Management with all involved parties and stakeholders


  • Experienced Service Manager with at least 1.5/ 2 years of work experiences
  • IT Infrastructure Library (ITIL v3 or 4) certified
  • Profound knowledge in Service Mgmt. (Process development, continuity and availability mgmt., SLA/OLA creation, Service reviews, Capacity mgmt. and Service transition, Service Onboarding)
  • Experience identifying process improvements and coordinating their implementation
  • International experience in customer projects and service management
  • Understanding of business and IT processes
  • Strong organizational and multi-tasking skills
  • Customer and service orientation
  • Strong interpersonal skills and ability to work effectively across diverse organizations, groups, and functions
  • Flexible thinker able to operate in a changing environment
  • Team player with very good communication skills
  • Proven presentation skills
  • Fluent Business English (written and spoken)
  • Excellent MS Office skills (Word, Excel, PowerPoint, Outlook,etc.)
Nice to have:
  • Agile/ Scrum experience and certification
  • PRINCE2® or PMI® certified


Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Medical healthcare package
Private medical healthcare offers various packages for you and your family.

Sport Card
Sport card gives you free access or discounts to many sport objects.

Life insurance
Life insurance for you and your family members.

Holiday Bonus
If you take a two week continuous holiday, you can apply for the special bonus.

Pension Program (PPE)
PPE is a chance for a bigger retirement. Company pays 3,5% of your salary to into your individual PPE account.

Annual Bonus
Depending on company results we offer you annual bonus.

Language Courses
We offer you a possibility to improve your language skills.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.


Job Details


Service Manager




Schenker Technology Center (Warsaw) Sp. z o.o.


Warsaw, Masovia


Apr 18, 2021