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Customer Services Representative-Airfreight

Your tasks

  • Accept and register bookings for services
  • Respond to customers consistently and confidently by providing accurate information in all aspects such as transit time, prices, custom paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays) simple account and sales question
  • Assist customer obtain information as required and provide customer with accurate information and operation guideline
  • Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ full satisfaction without compromising company’s position by over-committing to customers. If necessary, escalate complaints to senior management team to obtain efficient resolution with a purpose of prevent more escalation and avoid reoccurrence
  • Enhance service experience by exercising professionalism and empathy when dealing with each individual customer varying needs and demands
  • Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries
  • High team spirit and strict self-management follow decisions and direction from management team in shifts, roster, and stipulated policies
  • Monitoring the operation is proceeded without disobeying company policy as well as evaluating the profit figure


  • Junior College diploma or equivalent
  • At lease 1 years experience in similar position at forwarding company
  • Experience on Key Account service or operations is a plus/preference
  • Typing skills (at least 30 wpm preferable)
  • Computer application skill, e.g. MS-Office Software
  • Good command of written and oral Mandarin & English

Our offer


Echo Liao

Job Details


Customer Services Representative-Airfreight




Schenker China Ltd.




Feb 4, 2021