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IT Service Support Specialist

Your tasks

Key tasks and responsibilities:
  • Support and maintenance of local IT services (i.e. applications, user hardware and network/infrastructure)
  • Proactive user support in the Workplace environment
  • Proactive local infrastructure maintenance to guarantee continuity of IT services
  • Support the local installation of PCs, notebooks and software components (also as part of rollouts)
  • Providing support during onboarding processes (e.g. PC setup, IT induction training) in cooperation with HR department
  • Co-creating local IT requirements
  • Development and updates of technical manuals
  • Co-responsibility for standardization of ICT equipment (SW, HW and local infrastructure services)
  • Coordination of the resolution of problems with application, hardware and software
  • Support of local ICT and Security equipment
  • Administration of the access control system
  • Supporting integration testing of new or changed solutions
  • Cooperation and coordination with external suppliers
  • Awareness of service level agreement targets
  • Creating progress reports when involved in rollouts

Requirements

Requirements:
  • Excellent customer service skills and ability to interact with employees at all levels
  • More love for people than for computers
  • Fluent in English language (both written and spoken)
  • Passion for technology with 1-3 years of technical experience
  • Openness to cultural diversity
  • PC, LAN/WLAN network troubleshooting skills
  • Experience in working according to professional processes in the area of ITSM
  • Knowledge of the processes of service management (ITIL)
  • Knowledge of the asset management process
  • Experience in usage of ticket management systems
  • Experience in working in international teams

Benefits

Annual Bonus, Holiday Bonus, Language Courses, Life insurance, Medical healthcare package, Pension Program (PPE), Professional Development, Sport Card, Work-life Balance, Working Internationally

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Contact

Job Details

Position

IT Service Support Specialist

ID

202101200017

Company

Schenker Technology Center (Warsaw) Sp. z o.o.

City

Warsaw, Masovia

Created

Jan 19, 2021