Ocean Invoice Desk Expert (Support Team)

Responsibilities:

*Ensures KPIs sources are functional anytime.
*Monitors DQ dynamics and makes action plan for improvement.
*Offers own ideas for processes improvement & automation.
*Holds meetings to brainstorm the opportunities to improve processes.
*Provides a final performance report on the training program adding recommendations for coming training directions.
*Job shadows one team member with the lowest productivity performance for a month period. Issues final results report
*Issues the internal complaint evaluation report based on the input collected from the involved parties.
*Prepares the response & action plans to minimize the recurrence of complaints. Comprehensive understanding of processes & compliances is needed beforehand.
*Releases the resolution notice to the complainant and monitors the execution of the action plan until the recurrence risk is minimized.
*Reporting as a critical mean of communication. Major focus on: validating the data source, processing & compiling the data and the final form of presentation to beneficiary
*Prepare the regular country meetings based on a complete agenda: new business, downsize, service upgrade, pilot, measurements,etc.

Requirements:

*Bachelor's degree required;
*3 years logistics background and experience in a similar role. Evidence of a previous customer-oriented role is a plus;
*Ability to manage high workloads by prioritizing Time-management skills;
*High level of attention to details and accuracy correlated with good understanding of numbers;
*Ability to work effectively in a customer driven environment, both individually and as a team player;
*People skills, presentation skills and tailored communication;
*Self-motivated, enthusiastic, meticulous and result-oriented;
*High level of proactivity and flexibility;
*Experienced in MS Office (Excel, Word, Outlook etc.);
*SharePoint, Power Bi and SBI knowledge;
*Efficient communication skills, both written and verbal;
*Fluent spoken and written English (academic qualification preferred);
*Responsible for adequate stakeholder management;
*Lean Six Sigma Yellow belt certification;
*Rigorous and transparent working style that ensures efficient task completion;

Attractive Compensation Package

• Annual performance-based bonus
• Meal tickets, Cultural vouchers
• Rewards & Recognition Program, Referral and Relocation bonuses
• Christmas and Easter bonuses
• Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

• Hybrid or remote work options (location-dependent)
• Private medical subscription with family discounts (children, spouse/ life partner)
• 4 short days per year (Leave Office Very Early)
• Birthday day off
• Extra vacation days based on seniority
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
• Volunteering opportunities within the organization

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network
• E-Learning platform for continuous learning
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.

DB Schenker Global Business Services Bucharest is the partner for accounting excellence and support activities for international logistics. Together we aim to become the global reference in business services. We can ship your passion and skills to a promising future. We partner with our customers to design best in class finance and accounting services, sales and business services and operations support from across the group. Together as ONE TEAM, we are HERE TO MOVE.

DB Schenker is acting as an Employment Agency in relation to this vacancy.