Customer Service Representative Specialist
- Location
- Phoenix, Arizona, USA
- Career Level
- Professionals
- Employment Type, Work Type
- Full time
- Publishing Date, ID-Nr.
- , 358388
Your tasks
- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
- Interact with management and warehouse personnel to establish service criteria and meet customer requirements
- Follow up with customers and other departments to resolve invoice problems and discrepancies
- Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
- Accurately input into and retrieve information from the system
- Audit air bills for completeness and accuracy.
- Research and maintain filings of air bills
- Reconcile driver pickup and delivery manifests
- Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
- Record damaged shipments and misrouted freight on applicable reports
Requirements
What you need to succeed (Qualifications, experience, skills, attributes)
* This is a specialist level position.
* Proficient with Windows OS, Word, and MS Office Suite.
* Intermediate demonstrable proficiency with Excel (basic formulas and charts).
* Must be able to type 45 WPM.
* Good interpersonal skills required.
* High school diploma or equivalent required.
* Generally prefer 5 years of experience.
Why You will Love DB Schenker
Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.
* Earn up to 3 weeks' Vacation over the course of your first year + Holidays + Sick Days
* Full Health Insurance after 60 days (medical, dental, vision, prescription drugs)
* Career Advancement. We are strong believers in continual training and development for our people. Your success is our success
* Your Safety is important to us, so we will provide protective gear
* Health Advocacy support for you and your family
* Company Paid life insurance
* Company paid Short-Term Disability
* 401(k) option
Benefits
How to Get Started
You can begin by applying above or visit us at https://dbschenker.com/global/careers
Stay Connected With Us
Twitter: @DBSchenkerUSA
LinkedIn: https://www.linkedin.com/company/dbschenker/
Facebook: @DBSchenkerAmericas
Visit our Blog: https://www.nowthatslogistics.com
DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our offer
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.