Ocean Invoicing Desk Associate

Responsibilities:

Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators);
First point of escalation for branches and/or customers;
Notifies third parties about data inconsistencies and ensures follow up until problem liquidation;
Maintenance of various data aspects inserted in Schenker systems - invoices, vouchers, IIH-GP tasks, etc.;
Ensures specific data maintenance in accordance with last version of SOPs.;
Best practice sharing with Quality Manager and Operations Manager;
Identify and gather requirements for automation, testing, and implement new solutions;
Acts as support for the Junior FTEs in his/her Country/Cluster/Region;
Responsible for implementation of new customers/processes in his/her Country/Cluster/region;
Acts as back up and support for Team Manager;
Participate in periodic calls with customers: Operational calls / Service review meetings.

Requirements:

Bachelor's degree required;
1-3 years logistics background and experience in a similar role. Evidence of a previous customer oriented role is a plus;
Ability to manage high workloads by prioritizing Time-management skills;
High level of attention to details and accuracy correlated with good understanding of numbers;
Ability to work effectively in a customer driven environment, both individually and as a team player;
High level of attention to details and accuracy;
Self-motivated, enthusiastic, meticulous and result-oriented;
High level of proactivity and flexibility;
Experienced in MS Office (Excel, Word, Outlook etc.). SharePoint basic knowledge;
Efficient communication skills, both written and verbal;
Fluent spoken and written English (academic qualification preferred);
Responsible for adequate stakeholder management;
Rigorous and transparent working style that ensures efficient task completion.

Attractive Compensation Package

• Annual performance-based bonus
• Meal tickets, Cultural vouchers
• Rewards & Recognition Program, Referral and Relocation bonuses
• Christmas and Easter bonuses
• Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

• Hybrid or remote work options (location-dependent)
• Private medical subscription with family discounts (children, spouse/ life partner)
• 4 short days per year (Leave Office Very Early)
• Birthday day off
• Extra vacation days based on seniority
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
• Volunteering opportunities within the organization

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network
• E-Learning platform for continuous learning
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.

At DB Schenker Global Business Services you are a partner of an accounting excellence and supporting activities team. A team that is part of a global logistics network that connects the world. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. Together as one team, we re Here to move.

DB Schenker is acting as an Employment Agency in relation to this vacancy.